Ventajas: The cheap airline prices.
Desventajas: Bringing that airline back to Miami
Desventajas: We are currently stuck in Curaçao.
Rescheduled with no notification
Desventajas: This is actually a review of our flight from Bonaire to Curacao. The flight was rescheduled to from 10:30 am to 6:30 am and we weren't notified so, of course we missed it. They claimed not to have our contact info despite the fact that we'd been contacted earlier for the flight down. Several others were in the same boat. Divi Divi airlines stepped up and chartered us an 8 seater to get us to Curacao in time to make our connecting flight. One other passenger said he had to fly between the islands every other week and this was the last straw for Insel Air.
The flight was cancelled.
Desventajas: The flight was rescheduled 4 hours later in the middle of the night. We went to the small office when we arrived from our connection and went to see what was up with that. We were able to go on the flight we were originally booked on but they wanted us to pay(again). We said hell no we are not going to pay. The locals call this airline "CancelAir" which seems to be appropriate.
AUA-CUR flight - on time and operated well.
Ventajas: Short flight. Departed on time, and with prompt boarding. Ticket agent and gate staff were efficient and friendly.
Desventajas: Older airplane interior is functional, but needs a bit of a bit of attention. (Just as a side note-- the CUR arrival Customs queue is chaotic and unclear for visitors vs residents)
Desventajas: Long story short my flight was cancelled, and I was never notified. My flight never happened. (I did receive my full refund though)
Ventajas: On time
Desventajas: Dirty plane
THE WORST EVER
Desventajas: The travel agency that works through KAYAK CS@AIRFARE Is irresponsible and don´t want to give me my money back of a service they did not provide. On my way back from SDO to CUR it was no airplane, the rep from Insel air said that if I would have bought my ticket through Insel air they would have reinburse me the ticket back but as I bought through cs airfate thorugh KAYAK , they have to request INSEL AIR the refund and they will give me my money but csairfare only respond me that it was noto a reunfable ticket. Is not my fault that it was no plane , I arrived on time and they left me at the airport with no support of any type at all. everybody got a refund except me .
8+ hour delay
Ventajas: Don't fly this airline They could careless about their customers
Desventajas: The Insel flight was delayed a day going from Miami to Curacao and delayed from 10:20 a.m. until 1:30 a.m. the NEXT day, getting us into Mismi at 4:30 a.m. A tiring nightmare. Never, never again will I use this airline. No food vouchers, let alone open restaurants made the delay even worse..
They cancelled the flight, not warnings at all
Ventajas: Nothing, this company is terrible
Desventajas: They just cancelled the flight and said they don't have partnership with other companies and the next flight is three fuc#*# days from now. They paid for the hotel, didn't give enough money for lunch and dinner and the breakfast is not included.
Desventajas: The trip and the return were the worst travel experience I have ever had in my life, since the various changes of the flight, the terrible counter at Maiquetía, Venezuela, the lack of information about the loss of my suitcase from Caracas to Curacao , Not even an apology. I received 10 days without luggage without compensation and I even had to pay to carry the suitcase to my house. The return of Curacao to Caracas was disorganized. There were always mishaps when checking in Caracas, Aruba and Curacao. Traveling in tourism is synonymous with enjoyment but Insel Air does its best not to. I do not recommend this airline
Delayed, canceld and then not sure.
Desventajas: Poor service. No communication. Lack of accountability.
Bonaire to Curacao Flight
Ventajas: Flight was short
Desventajas: Flight was delayed 4 hours
Ventajas: The cheap ticket and baggage allowance. Good service, helpful crew.
Ventajas: The crew was nice that's about it
Desventajas: Glad it was a really short flight my friend was robbed bout the ppl who put ur bags under the plane
worst airline ever!
Desventajas: flight scheduled for 7 am rescheduled to 8:45 then 10:00 then 10:20 then 11:15 am... at 1pm we were still at the airport. The staff is ill informed. This seems to be a regular occurrence. Needless to say we never flew out had to cancel the whole trip. The Insel office at the airport was no help with a refund and keep telling us we had to go to headquarter somewhere on the island... a no no request for people on vacation on a island they are not from. What is the point of having an office an staff at the airport who has no desire or ability to assist. The worst ever!
You get what you pay for
Ventajas: The crew and the price
Desventajas: It was much too cold
Ventajas: nothing to describe
Ventajas: boarding to CUR on time.
boarding to BON 15 min delay.......
The flight delay and we are still in aruba
Ventajas: We are still in aruba is the worst airline ever beeb
Desventajas: People should never take thia airline
Desventajas: Vwy Ver bad services stay 2 days in aruba
Desventajas: Late flight, rude staff
Desventajas: The connection time wasbto long!
Desventajas: No infronarion from personnel
Horrible. Never again
Ventajas: The price was cheap
Desventajas: Everything else! They only notified us the flight was going to be 1h late when we checked in, nowhere was it mentioned online. Then they gave us a voucher for Pizza Hut and even there, we couldn't order whatever we wanted it was only specific things. Imagine a WHOLE flight in line waiting to get 1) a voucher and 2) Pizza. It was a nightmare. The flight left almost 3h late. With no apologies or explanation. Same thing when I returned from PAP, the flight was over an hour late and it was the ONLY airline that made passengers wait outside in line! By outside I mean in the hot sun, over 90 degrees! There were children and older people! It was unacceptable. In all my years of travel I have never seen such mediocrity.
Ventajas: Boarded on time
Desventajas: Flight from Caracas was late
Worse travel experience to date
Ventajas: The plane landed safely.
Desventajas: Let's see, the cash only policy at the counter, the lack of customer service, the endless delays without any explanation whatsoever, etc...My guess is the company's complete and total disrespect for it's customers stems from the belief that you get what you pay for.
Flight left late
Ventajas: Flight itself was fine, crew courteous and helpful
Desventajas: Late departure
Flight was almost 3 hours late departing
Ventajas: Flight itself was fine, crew courteous,
Desventajas: The lateness of the flight and there was no communication of this and any explanation. If you let people know something they are less likely to be angry. Communication and customer service in airport not their strong suit!
Desventajas: Flight was intentionally delayed four hours and lost two connections
Stranded me on Bonaire for 4 days.
Desventajas: Stranded me on Bonaire for 4 days. Customer service representatives showed little interest in helping me get home. A nightmare of an airline. Avoid.
Never on time
Ventajas: Plane was 4 hours late despite thatl the crew had an unapologetic Behavior very rough.
Desventajas: The crew attitude. For the return the phone number to call in Haiti nobody picked up
Worst Experience Ever
Desventajas: The lack of communication as to why we were delayed. When asking the crew why we were delayed, they were laughing as if it were funny, and the stories kept changing. One minute we were waiting on the crew to get through customs (which should not take 1.5 hours), then we were waiting on a plane altogether. I will never fly Insel Air again, and I will discourage anyone else to do so.
Poor Customer Service
Desventajas: Lack of communication from the staff as to why we were delayed.
Delayed Flight - No communication
Ventajas: The cabin crew on this flight was much more profressional
Desventajas: This was my return flight and again the flight was delayed with no explanation as to why. We were waiting and waiting and hungry. I've made several trips to and from Haiti and this was the first time using Inselair and have had a less than pleasant experience going and coming back.
Much improvement needed
Ventajas: The price was more affordable than other airlines.
Desventajas: I found cabin crew to be unprofessional in their mannerisms and I didn't like that their was no communication about the flight being delayed or the reason why. We were left at the gate just sitting and waiting and waiting. No one came out to say anything. Thank God we were able to check the flight status online to see that it was delayed, but never knew why.
2 hour direct flight took 2+ days and an extra 2 c
Ventajas: Flight crew was friendly. Pilots handled bad weather well.
Desventajas: Flight was from Miami to Port Au Prince Flight delayed 2+ hours from 2:30 to 5:00 Rerouted due to weather (not their fault) 2 hour tarmac delay with no updates (their fault) Rerouted to Curacao for the night Terrible communication of policies led to arriving at the hotel at 2am. At that point, I bought a hot dog because food service was only a small bag of corn chips. Spent 2 nights in a hotel because they didn't have room for all the stranded passengers the next day. Flight was also delayed leaving Curacao to finally get to Port Au Prince by an hour and a half. Oh, and my bags never went to Curacao, they flew MIA to PAP direct and got soaking wet in rain somewhere along the way, as evidenced by water damage on some of my belongings.
they're never on time
Ventajas: One of the cabin crews was very nice
Desventajas: Everything else ! Late flight, no food, no entertainment. They changed my seat which I preselected and placed me near the engine. So loud
Worst airlines I've ever used, however I haven't u
Ventajas: Someone wins a free flight each ride
Desventajas: Going to Haiti the flight was delayed two hours and there was an uproar in the airport. We were supposed to board at 2pm, we didn't see an Insel representative until 3ish. Once there the representative kept telling us 15 minutes until we board for an hour just to pacify the customers. Coming from Haiti the flight was delayed another two hours...same problem. Insel did not email me or apologize for the inconvenience.
Ventajas: the staff were good and very proffesional.
Desventajas: the food , the drink option were not good at all everyone on board complained , the fact you couldnt set back your even after take off, and no internet
I didn't like
Ventajas: I past a very comfortable time with the person who sit next to me
Desventajas: The fly was uncomfortable
I hate these fly
Ventajas: The crew was normal
Desventajas: We have a very bad time because de fly was delayed 6 hours
Ventajas: Flight was smooth, Good pilot.
Desventajas: Plane was late. Departure was postponed twice, from 8:45am to 12:45pm. Then from to 12:45pm to 2:25pm. On the plane crew was unapologetic and rough
Desventajas: Flight was significantly delayed which I now understand is the norm for this airline.
Desventajas: Flight was delayed & the staff was very incompetent
Desventajas: U delayed our flight from Curaçao to Miami by ten hrs which made me miss my connecting flight to Mexico City which made me miss my flight to San Diego costing me an additional 1500.00$ to purchase a new flight and 24 hrs in delays
And insel said they can not be responsible
Ventajas: Departed on time, very pleasant flight. Just like it should be.
Desventajas: I could not find anything really negative. There were no forms to fill out, so we had to wait at immigration to get in. but this is not fault of Insel.
No hassle flight.
Ventajas: I arrived at Hato, and went straight to transito, where they were already announcing departure of our flight. Stepped into the same plane and departed for Bonaire.
Desventajas: Maybe with a little more planning we could have stayed on board and continue the flight.. Had to get out, pass through screening and everything just to step into the same plane to continue the flight..
No Service, No Problem!
Ventajas: Old planes, which actually had lots of leg room! The Inselair baggage handler in the Customs Hall (lost and found) was awesome, helpful and friendly!
Desventajas: Multiple flight CANCELATIONS and multiple flight CHANGES! We had one cancellation and two changes to our flight from MIA to Bonaire. One of the itinerary was 26 hours in duration to get to a destination that was originally 5 hours duration. Returning there was one change, one cancellation and a 9+hour delay for he final flight. We opted to fly back on American because we would all miss connections and have costly hotel stays, change fees, etc. Now we are working with Insel to get a refund on our return flight. All that being said, Insel would not help anyone with rescheduling, sent us to multiple desks to get a refund and after the fourth desk which was Customer Service we were told only Corporate could issue a refund and we had to do it in writing. Further, some folks were given food vouchers, one gal was lucky enough to get a hotel voucher for a missed connection in MIA, others got nothing! We did get food vouchers, but no hotel vouchers for a night in MIA due to the 9+ hour delay.....we were told the reason for the delay was "the plane is not here until tonight". Really? We were also told our original flight was canceled 3 months prior, yet no one notified usor any of he othere passengers. Insel could have avoided all thsee issues if they actually sent a notification.......
Desventajas: Flight was delayed with no updates, was told directly by insel they are not responsible for my conecting flight.....worst flight experience ever...
Ventajas: I like nothing in this flight
Desventajas: I didn't like nothing I hate that flight
Ventajas: Nice Crew. Very helpful, easy going and patient. Always offering a smile to customers
Desventajas: Nothing really. Too short of a flight to see anything negative
Ventajas: Excellent, better impossible
Desventajas: delays each time because of airplane issues
Great service and flight
Ventajas: Everything thing was smooth from check in to landing. The aircraft was a bit old flew like a dream will definitely recommend this airline to friends and family.
Really small seats
Ventajas: Non stop flight to my destination
Desventajas: Head rest to low for the average sized person on the flight
nothing to drink until the end of the flight
Desventajas: Very poor communication. Drinks were not served until about the last 30 minutes. Restroom didn't lock. No water in restroom to wash hands.